Ordering
Can I cancel my order?
It is sometimes possible to cancel orders of connectors and accessories if you act quickly.
Unfortunately our profile and custom builds are put in to production very quickly meaning material is already being cut and machined for you straight away. Because of this once an order is placed it can no longer be cancelled.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
For the fastest responds please the WhatsApp link.
Lead Times
Production Lead Times?
If everything is in stock we advise the following lead times before dispatch.
Connectors & accessories: 24 hours
Aluminium Profile: 2-4 business days
Carts, Sims & Custom Builds: 5-10 business days
Shipping
What countries do you ship to?
We currently ship to the United Kingdom.
To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
Standard shipping normally takes 2-4 days.
Custom Orders
What if I want to customise a product?
All are builds are customisable. Simply get in touch with your requirements and we will do the rest.
How will it take to build a custom order?
If you are ordering a custom version of one of our products we aim to dispatch in line with our standard lead times.
For a one off build lead times can be longer depending on the scale of the build.
Still looking for answers?
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